Returns and refunds
1. Introduction
We are committed to ensuring your complete satisfaction with your purchases on our site. If you are not completely satisfied with the product you have purchased, we have a flexible return and refund policy described below.
2. Returns
- We accept returns within 90 days of purchase. In order to return an item, it must be in new and unused condition and in its original packaging.
- Please contact us at support@jbm-dep.com to request a return and receive instructions on how to return the item.
3. Refunds
- Upon receipt of the returned merchandise and verification of its condition, we will issue a refund to your original form of payment within a few business days.
- Please note that the time it takes to credit your account may depend on your bank or payment processor.
4. Exclusions
- Some goods may not be eligible for return or exchange in accordance with the manufacturer's terms and conditions. This may include items purchased at a promotional price or items with a limited warranty.
- We reserve the right to refuse to refund or exchange goods if they have been used or damaged through no fault of the manufacturer.
5. Contact Information
If you have any questions or comments regarding our return and refund policy, please contact us at support@jbm-dep.com.
